RobofyAutomate Customer Support
for Enterprises
Robofy AI agents resolve high-volume conversations, take action, and escalate with full context, giving enterprise CX teams a consistent, always-on layer across Website and WhatsApp.
Your CX team can't keep up with the volume.
At enterprise scale, every delayed reply, repetitive ticket, and blind spot chips away at customer trust and your team's bandwidth.
Ticket Volume Outpaces Your Team
Conversations keep climbing, but headcount doesn't scale that fast. Every new hire barely keeps up with the backlog you already have.
Response Times Are Slipping
Queue times grow, SLAs get missed, and context gets lost between channels. Every delay shows up directly in your CSAT score.
Leadership Lacks Real-Time Visibility
No consolidated view into conversation volume, resolution quality, or where automation could help. Decisions get made without the data to support them.
Repetitive Queries Drain Your Best Agents
"What's my order status?" "How do I reset my password?" Your best people spend their day on questions a script could answer.
Autonomous agents built for enterprise-scale customer experience.
Meet your new team members. Available 24/7, consistent every time, across every channel.
Available 24/7The Action Agent
Executes workflows without waiting on a human.
Handles order updates, account changes, and cancellations end-to-end on WhatsApp and your website. No back and forth, no manual work.
Available 24/7The Support Agent
Knows your business. Resolves instantly.
Trained on your knowledge base to resolve queries in seconds, consistently. When it can't, it redirects to your team so customers always have a fallback.
Available 24/7The Lead Agent
Captures every inquiry before it goes cold.
Identifies intent, qualifies the lead, and routes it to the right person automatically. Your sales team only gets the conversations worth having.
Your AI agent works where your customers are.
Enterprise-ready, not just enterprise-priced.
Built for the people who evaluate vendors on more than a demo: security, integration depth, and whether it holds up at scale.
Open API & Real Actions
Connect your AI agent to your CRM, ticketing system, or any internal tool through a documented API, so it can pull live data and take action instead of just answering questions.
Explore API & ActionsEnterprise-Grade Security
ISO 27001 compliant. TLS 1.2+ encryption in transit, AWS KMS encryption at rest, HMAC-signed webhooks, and full audit logs on every admin action. GDPR-ready, with dedicated VPC or on-premise deployment available.
View Security & Trust CenterBuilt to Scale, Not Just Launch
Serverless AWS infrastructure (Lambda, API Gateway, DynamoDB) auto-scales with your conversation volume. No manual capacity planning, no downtime for updates, no infrastructure for your team to manage.
See Our Tech StackMore than answers.
Robofy agents move the conversation forward.
Most AI Agent vendors hand you a login and a dashboard, and call it enablement. We work differently. From the first conversation to go-live day, we work with your CX team handling setup, testing, agent training, and every edge case that comes up.
We don't measure success by seats activated or contracts signed. We measure it by conversations resolved, and a CX team that trusts the agent to represent them. That's the outcome we're here for."
Live in 1-4 Weeks. Guaranteed.
Every Robofy enterprise customer gets a structured 4 weeks launch program - agent setup, knowledge base configuration, UAT testing, and team handoff included. No DIY. No guesswork.
- Custom Integration
- Dedicated AI Expertise
- Project Management Oversight
The Standard Is Being Set Right Now
AI agents have crossed the threshold from promising to production-ready. The businesses moving now will be the hardest to catch.
AI Chatbots
Rule-based. Scripted flows. Broke on anything unexpected. Useful for FAQs, frustrating for everything else.
AI Automation
Workflow triggers. Simple task automation. Could answer questions based on workflows but still reactive.
AI Agents
Proactive, goal-driven, action-taking. Books appointments. Captures leads. Hands off to humans with context.
AI Workforce
Full business process delegation to AI Agents. Agents can work autonomously and optimize business.
AI agents are no longer a future investment - they're a present competitive advantage. Early adopters are already automating bookings, support tickets, and capturing leads around the clock.
Every month you wait is a month your competitors aren't.
Readymade Agent Blueprints - Go Live in 1–4 Weeks
Not a blank canvas. Every blueprint is pre-built for high-volume CX workflows - support, actions, and escalation - so you spend time deploying, not designing from scratch.
Tier-1 Support Agent
Resolves FAQs, order status, and policy questions instantly across website and WhatsApp.
Sample triggers
- "Where is my order?"
- "What's your return policy?"
- "How do I reset my password?"
Knowledge Base Agent
Pulls answers from your help center, docs, and product pages so every response is accurate and on-brand.
Sample triggers
- "How does the API rate limit work?"
- "What plans include SSO?"
- "Is there a mobile app?"
Multilingual Support Agent
Resolves queries in your customers' language without adding headcount.
Sample triggers
- “¿Cuál es mi saldo?”
- “Comment annuler ma commande?”
- “मेरा ऑर्डर कब आएगा?”
Order & Account Action Agent
Updates addresses, processes cancellations, and checks order status end-to-end, no human required.
Sample triggers
- "Cancel my last order."
- "Update my shipping address."
- "Where is my refund?"
Appointment & Scheduling Agent
Books, reschedules, and confirms appointments or meetings directly in the conversation.
Sample triggers
- "I need to reschedule my call to Thursday."
- "Book a follow-up for next week."
- "Can I move my slot to the morning?"
Billing & Subscription Agent
Handles plan changes, invoice questions, and payment updates securely.
Sample triggers
- "Upgrade me to the Pro plan."
- "Why was I charged twice?"
- "Update my card on file."
Smart Escalation Agent
Detects high-stakes or sensitive conversations and hands off to the right specialist with full context.
Sample triggers
- "I was double-charged and need this fixed today."
- "I want to speak to a manager."
- "This is the third time I'm reporting this."
VIP & Priority Routing Agent
Identifies high-value customers and routes them to dedicated support instantly.
Sample triggers
- "I'm on the Enterprise plan, this is urgent."
- "We're a key account, please prioritize."
- "Can I get my account manager?"
Feedback & CSAT Agent
Captures sentiment in real time and flags at-risk conversations to CX leadership before they churn.
Sample triggers
- "This experience has been really frustrating."
- "I'm considering cancelling."
- "Your support has been great, thanks!"
From Setup to Live - Without Engineering Sprints
Four steps to a deployed agent that handles real customer conversations, across your whole CX team.
Fetch Your Data
Train your agent on your website, knowledge base, FAQs, pricing, and internal documents. No custom data pipelines needed.
Connect Your Workflows
Plug into your ticketing system, CRM, internal tools, or APIs. Your agent doesn't just answer - it takes action.
Test Before You Go Live
Run internal testing and UAT with our guided checklist. Know exactly what your agent will say before your first customer sees it.
Deploy Across Channels
Launch on your website and WhatsApp. Team-level routing and human handoff are built in from day one - no custom dev required.
Your customers are asking questions right now.
Your agent should be answering them.
Ready-to-deploy AI agents for enterprise CX teams - live in days, not months.
Trusted by enterprise CX teams running high-volume support operations
Everything you need to know
Common questions from enterprise CX teams exploring AI agents.
What is a Robofy AI agent and how is it different from a regular chatbot?
A Robofy AI agent does more than answer questions. It takes action. It can resolve tickets, execute order and account changes, and escalate complex conversations to the right person on your team when needed. Unlike a basic chatbot that follows fixed scripts, Robofy agents are trained on your business data and built around your workflows.
Do we need to belong to a specific industry to use Robofy?
No. Robofy is built for enterprise CX teams handling meaningful conversation volume, regardless of industry. If your team is buried in repetitive queries, Robofy fits.
How long does it take to go live?
Most deployments go live within a week. We work with your team through setup, training, and testing, so by the time your agent is live, your team knows how it works and your customers get a seamless experience from day one.
Can Robofy handle high conversation volume?
Yes. Robofy is built for scale, not single-agent workloads. It holds response quality steady whether you're running thousands or millions of conversations a month, routes complex issues to the right person, and gives CX leadership visibility into volume and quality, all from a single deployment.
Which channels does Robofy support?
Robofy deploys on your website and WhatsApp. Human handoff and team-level routing are built in from day one, no custom development required.
Do we need a technical team to set this up?
No. Robofy is built for operations and CX teams, not developers. We handle the technical setup on our end. Your team’s job is to review, test, and approve. We guide you through every step.
Can the agent be trained on our specific knowledge base, policies, and workflows?
Yes. Your agent is trained on your website, documents, FAQs, policies, and internal workflows. It speaks for your brand, not a generic script.
Does Robofy have an API, and is it secure enough for enterprise IT?
Yes. Robofy connects to your CRM, ticketing system, or internal tools through a documented API. On security, we're ISO 27001 compliant, with TLS 1.2+ encryption in transit, AWS KMS encryption at rest, HMAC-signed webhooks, and full audit logs on admin actions. Dedicated VPC and on-premise deployment are available for enterprises with stricter requirements.